Shipping Policy

Where we ship

We currently ship only to eligible addresses within the United States. We do not ship to U.S. territories, military or diplomatic addresses, freight forwarders, package-forwarding services, or international destinations unless we expressly agree in writing before the order is placed.

Products are available only where lawful. We may restrict or cancel an order based on the product, destination, purchaser information, carrier requirements, or applicable federal, state, or local law. Certain destinations may require age or identity verification, an adult signature, delivery to a verified address, or other compliance steps.

Order processing

Unless a product page or checkout states otherwise, in-stock items ordinarily ship within three business days after we receive a complete order, cleared payment, and any required verification. Business days are Monday through Friday, excluding federal holidays.

Orders requiring legal, fraud-prevention, address, age, identity, or payment review may take longer to process. A processing estimate is not a guarantee of delivery by a particular date.

Pre-orders, backorders, made-to-order products, and products marked with an expected-release date are governed by the shipping estimate shown when the order is placed. If we cannot ship within the promised time, we will provide the legally required delay notice and opportunity to consent to the delay or receive a prompt refund.

Shipping charges and delivery

Available shipping methods, charges, and estimated transit times will be shown at checkout. Transit estimates begin when the carrier accepts the package and do not include our processing time. Carrier delays, severe weather, service interruptions, and other events outside our control can affect delivery.

We may select or change the carrier or service level when reasonably necessary, provided the substitute offers materially comparable service. Tracking information will be sent to the email address associated with the order when available.

Shipping addresses

You are responsible for providing a complete, accurate, and lawful delivery address. Contact us immediately if an address needs correction. We cannot guarantee a change or cancellation after an order enters fulfillment, and we will not reroute a regulated or verification-required shipment to an unverified address.

If a package is returned because of an incorrect or incomplete address, refusal, failed verification, or repeated unsuccessful delivery attempts, we may refund the product price after deducting nonrefundable shipping charges and any carrier fees, except where prohibited by law.

Damaged, missing, or incomplete shipments

Inspect your order promptly after delivery. If an item arrives damaged, incorrect, or incomplete, contact us within seven days and retain the product, packaging, shipping label, and all packing materials. Include your order number and clear photographs so we can investigate and arrange an appropriate remedy.

If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors, and carrier notices. Then contact the carrier and us promptly. We will assist with a carrier claim, but we may require a signed statement, identification, police report, or other documentation before replacing or refunding an order.

Related policies

Returns, refunds, and remedies for items that arrive damaged, defective, incomplete, or incorrect are governed by our Returns & Refunds Policy.