Returns & Refunds

Return eligibility

To request a standard return, contact us within 30 calendar days after the carrier reports delivery. After authorization, the return must be shipped within 14 days. The product must be complete, unmodified, undamaged, and in new or readily resalable condition with its original hardware, accessories, instructions, and packaging.

A careful test fit is permitted if it leaves no wear, marks, deformation, finish damage, or other evidence of installation or use. Products that have been fired with, permanently installed, altered, refinished, damaged, or subjected to tool marks are not eligible for a standard return.

We do not charge a restocking fee for a qualifying standard return.

Nonreturnable items

The following are final sale unless they arrive defective, damaged, or different from what was ordered:

• Stickers, promotional items, and complimentary items.
• Custom, personalized, made-to-order, or specially modified products.
• Products clearly identified as final sale, clearance, blemished, or as-is before purchase.
• Gift cards or other stored-value products, if offered.

This section does not limit rights or remedies that cannot lawfully be excluded.

How to start a return

Email info@meramec-precision.com or use our contact form with your order number, the item you wish to return, and the reason for the request. Do not ship a return until we provide authorization and instructions.

Unless the return results from our error or a qualifying defect, you are responsible for return shipping. Use a trackable, adequately insured service and package the item securely. You remain responsible for the return until we receive it. Unauthorized or collect-on-delivery returns may be refused.

Defective, damaged, or incorrect items

Contact us promptly if an item arrives defective, damaged, incomplete, or incorrect. For shipping damage or an order discrepancy, notify us within seven days and keep all packaging and shipping materials. We may request photographs, measurements, or other information needed to evaluate the issue.

If the claim qualifies, we will provide a prepaid return label or another reasonable resolution at our expense. Do not continue to install or use a product that may be unsafe, incompatible, damaged, or defective.

Refunds and exchanges

We inspect authorized returns after receipt. Approved refunds are issued to the original payment method for the product price and applicable sales tax. Original and return shipping charges are nonrefundable unless the return results from our error, a qualifying defect, or applicable law requires otherwise.

We ordinarily issue an approved refund within ten business days after receiving and inspecting the return. Your financial institution may need additional time to post it. If we cannot refund the original payment method, we will contact you to arrange a lawful alternative.

We do not guarantee direct exchanges. When an exchange is unavailable, we may process a return and ask you to place a new order.

Order cancellation

You may request cancellation before shipment, but we cannot guarantee that an order can be stopped after it enters fulfillment. If the order has shipped, the standard return rules apply. We may cancel and refund an order for legal, safety, verification, fraud-prevention, inventory, pricing-error, or other legitimate business reasons.